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Return to shopThis Refund & Returns Policy explains the conditions under which items may be returned or refunded at Nosleep Store. Please read this policy carefully before making a purchase.
Order Cancellation
Orders may be canceled within 24 hours of placement, provided that the order has not yet been processed.
Once an order has entered the processing stage, cancellations are no longer accepted.
Return Eligibility
Returns are accepted within 30 days of delivery under the following conditions:
- The item is defective, damaged upon arrival, or incorrect.
- The item is unused, unwashed, and in its original condition.
- The item is returned in its original packaging.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to customer misuse, wear and tear, or improper care.
- Personalized or custom-made products, including items with custom names, numbers, or designs.
- Items that have been worn, washed, altered, or used.
For personalized products, a confirmation email is sent before production begins. Once confirmed, these items cannot be canceled or returned.
Return Process
To initiate a return, please follow the steps below:
- Contact our support team at [email protected] with your order number and reason for return.
- Our team will review your request and provide return instructions if approved.
- Securely package the item to prevent damage during transit.
- Ship the item back to the return address provided by our support team.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refund Method & Processing Time
Refunds are issued to the original payment method used at checkout.
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| PayPal | Refunded to PayPal account | Up to 2 business days |
| Credit / Debit Card (Stripe, Visa, etc.) | Refunded to original card | Up to 2 business days |
Once the refund is approved and processed, a confirmation email will be sent. Please note that it may take additional time for your financial institution to reflect the refund.
Late or Missing Refunds
If you have not received your refund after confirmation, please:
- Check your bank or PayPal account again.
- Contact your payment provider for processing updates.
- Reach out to our support team for assistance.
Contact Information
If you have any questions regarding refunds or returns, please contact us using the information below:
- Address: 3730 E Huntsville Rd, Fayetteville, AR 72701
- Email: [email protected]
- Phone: (479) 402-7619 (Available during business hours)
- Support Hours: 09:00 – 18:30 (Central Time)