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Shopping Information
You can find products in a few ways:
Use the website menu to browse categories (for example: T-Shirts, Hoodies, Sweatshirts).
Use the search bar (if available) to search by keywords such as the product name, style, or theme.
Use filters on collection pages to narrow results by size, color, or availability (if filters are enabled).
If you cannot locate a specific item, please email us at [email protected] and include a brief description of what you are looking for.
If your theme supports a wishlist feature, you can save items for later by clicking the Wishlist / Add to Wishlist button on the product page or product grid.
Saved items will remain in your wishlist as long as cookies remain enabled or you are logged into your account (depending on how your website is set up).
Adding to wishlist does not reserve inventory.
If you do not see a wishlist button, the feature may not be enabled on your store at this time.
Product availability is displayed on each product page:
If the item is available, you can select a size/variant and add it to your cart.
If a size is unavailable, it may be marked as Out of stock or not selectable.
Please note:
Availability can change quickly, especially during promotions.
Adding an item to your cart does not guarantee stock until checkout is completed.
If you need help checking a specific size, contact us at [email protected] with the product link.
Yes. You can place an order as a guest without creating an account.
Enter your shipping and billing information at checkout.
You will receive order updates and tracking notifications by email.
Creating an account (if available) can make it easier to view order history and manage addresses for future purchases, but it is not required.
Payment Information
We accept secure payments through trusted providers. Available methods may include:
PayPal
Credit/Debit Cards processed through providers such as Stripe (e.g., Visa, Mastercard, American Express, Discover where supported)
The payment options shown at checkout are the final available methods for your order.
Yes. Payments are processed through trusted third-party payment providers using secure encryption and industry-standard security measures.
Nosleep Store does not store your full card details.
Card payments are handled directly by payment processors (for example, Stripe).
PayPal transactions are handled through PayPal’s secure checkout.
For best security, we recommend using a secure personal device and avoiding public Wi-Fi when checking out.
If you have a valid coupon code, you can enter it during checkout in the Coupon / Discount Code field.
Please note:
Coupon codes must be entered before you complete payment.
Coupons may have restrictions such as expiration dates, minimum order values, or product exclusions.
Only one code may be accepted per order depending on store settings.
If a code does not work, confirm spelling and eligibility. You can contact support with the code and your cart details for assistance.
If your payment fails, your order will not be completed and you may see an error message at checkout.
Common reasons include:
Incorrect card details (number, expiration date, CVV)
Insufficient funds or bank restrictions
Billing address mismatch
PayPal authorization issues
Temporary payment provider outages
What you can do:
Try again with the correct billing details.
Use a different payment method.
Contact your bank or payment provider to authorize the transaction.
If the issue continues, email [email protected] and include a screenshot or the error message (if possible).
Order Returns
Returns are accepted within 30 days of delivery for eligible items, specifically when:
The item is defective, damaged upon arrival, or incorrect (wrong item received).
To be eligible, items must be:
Unused and unwashed
In original condition
Returned with original packaging (where applicable)
Not eligible for return:
Items damaged due to customer misuse or normal wear and tear
Items that have been worn, washed, altered, or used
Personalized/custom products (e.g., custom name, custom number, or confirmed custom design)
For full details, please refer to our Refund & Returns Policy.
To start a return:
Email [email protected] with your order number and reason for return.
If the return is approved, we will send you return instructions.
Package the item securely to prevent damage during transit.
Ship the package to the return address provided in our instructions.
Important notes:
Do not ship items back without contacting us first. Unapproved returns may be delayed or rejected.
We recommend using a trackable shipping method.
Return shipping responsibility depends on the reason for return:
If the return is due to a defective or incorrect item, we will work with you to resolve the issue and provide guidance on the next steps.
For other return reasons, the customer is generally responsible for return shipping costs.
Return shipping fees are not refundable unless required by law or explicitly approved by our support team.
Exchanges may be possible depending on stock availability and the situation.
To request an exchange:
Contact [email protected] with your order number and the item you want to exchange.
If approved, we will provide instructions and confirm availability.
If the requested size or item is not available, we may offer an alternative solution such as a refund to the original payment method after the return is received and inspected.